Help on Resetting your Microsoft 365 Account Password for Work or School

Microsoft 365 provides the following options to make it easy for you to change or reset your password on your work or school account.

Setup your account for self-service password reset

The first time you log into Microsoft 365, you will be prompted to set up your account security. Once this is complete, you will be able to reset your password with a two-step verification process.

• Log in to Microsoft 365 using this login link, we recommend bookmarking this link in your web browser of choice so you can easily access it in the future
• Once you log in using your account credentials, select Next at the More information required prompt
• You will be prompted to enter an alternative e-mail address for account recovery purposes, please enter an e-mail address which you have access to, and can send and receive emails from at any given time
• Select the Set it up now link next to Security Questions, answer 5 security questions of your choice and click the Save answers button
• Once your security questions have been validated, press the Finish button to confirm your adjustments

Changing your account password through Microsoft 365

• Log in to Microsoft 365 using this login link
• Select your profile picture in the upper-right corner and select View account
• Select the My account menu from the sidebar on the left side, then select Change password
• Enter your new password in the following form and confirm new password fields
• Once changed successfully, the new password will become effective immediately and you may start using it

Helpful resources

• Microsoft 365 Login - microsoft.com
• Microsoft Online Password Reset Portal - aka.ms